World-class knowledge-based recruiting, training and quality assurance standards, and communications technology.

We are specialists when it comes to taking care of your Spanish and bilingual customers; it’s what we like to do.

Cost-Effective Spanish speaking Agents: programs start at $10hr, all-inclusive.

Bilingual Agents start at $15hr, all-inclusive.

Cultural Compatibility:

Fact A: Many U.S. corporations have operations in Latin America and business practices have been well established over 100 years.

Fact B: There are reportedly 54 million Latinos in the United States from 12 principal countries; that’s 18% of the entire US population.

Fact C: Between 2000 and 2006, Hispanics accounted for one-half of the nation’s growth.

Fact D: Between 2000 and 2006, Hispanic growth rate (24.3%) was more than three times the growth rate of the total population (6.1%).

Fact E: The trend is not slowing down my friend!

After-Hours and Overflow Programs help you build brand equity in the Hispanic Market.

Call routing technology, warm-transfer, and English-speaking floor supervisors assure First Call Resolution: just Dial 9!

 

Call Sales and Service at 1-877-ATA-1VIP (282-1847) or

Send an Email to: vipclient@marque9.com

 

 
   

“We are proud to be available for your company and are ready to help your customers any way we can!”

 
 

Related Resources:

Mexico Executive Call Center Report 2007 Published by Zagada Institute Region’s Leading Research Analytics Firm

Datamonitor: Bullish On Mexican Contact Centers

2008 Mexico Political and Holiday Calendar

The 10 Best (and 10 Worst) Companies for Call Center Service

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