We care for your customers per your Service Level Requirements:

Customer Care and Service:

• Product Inquiries and Complaint Hotlines
• Billing Questions, Account Inquiries, Collections
• Account Maintenance, Database Update
• Store Locator, Reservations and Dispatch Services
• Satisfaction Surveys in Spanish and English
• After-Hours and Overflow Programs help you build brand equity in the Hispanic Market

Technical Support Services

• Level 1 and Level 2 Technical Support
• DSL Setup
• Prepaid Cellular Telephone Cards
• PC Installation
• Desktop Applications
• Advanced Hardware and Software Support:
  • Databases
  • Operating Systems
  • Server Applications
  • Installation and Help-Desk

Inbound Sales and Fulfillment Services:

• Inbound Sales with Cross Sale/Up-Sale
• Direct Marketing Response
• Reservations with Credit Card Processing
• Email Order Entry
• Order Fulfillment from USA and Mexico
• Membership and Non-profit Support

Business-to-Business Customer Service and Order Intake:

• Raw Materials
• Operating Supplies
• Equipment
  

Our Skills-Based Recruiting, Intense Training Regimen, and Exacting Call Center Standards contribute to your success.

Call Sales and Service at 1-877-ATA-1VIP (282-1847) or

Send an Email to: vipclient@marque9.com